Support
At Bison Casino, customer support is direct and personal. If you run into an issue with your account, a deposit, a withdrawal, or a game, our team is ready to help. Reach out any time and expect clear, respectful answers from people who understand online gaming and US-facing payment methods.
Live chat for instant answers
Our live chat is the quickest way to get help. Click the chat icon on any page to connect with an agent who can walk you through account checks, bonus questions, or troubleshooting steps. Live chat is available around the clock, and most players are connected to a real person within a few minutes.
Email when you need a detailed response
For issues that need documentation or attachments, email support@bison.casino. Typical email response time is within 24 hours, and many requests are handled the same business day. Use email for account verification, dispute follow-ups, and transaction records.
Phone help and callbacks when preferred
If you prefer to speak by phone, start a live chat or send an email requesting a callback and an agent will arrange the best option for your region. Phone support availability and wait times may vary, but we aim to connect you quickly for urgent matters.
Quick answers in our Help Center and FAQs
Before contacting support, check the Help Center and FAQ section for step-by-step guides on deposits, withdrawals, account verification, and bonus rules. These resources cover common topics and can save you time when you need an immediate answer.
Payments, accounts, and gameplay — we’ve got you covered
Our support staff is trained to handle questions about deposits and withdrawals (including Apple Pay, Bitcoin, Visa, and other popular methods), currency options like USD and Bitcoin, account security, and gameplay issues. Agents take a practical, solution-focused approach and will escalate complex problems to specialists when needed.
How to reach us right now
- Click the live chat icon for immediate help.
- Email support@bison.casino for documented requests.
- Request a phone callback via chat or email if you prefer to speak.
Questions about bonuses or current promotions? Check our promotions page for details on the welcome offer and ongoing deals: /promotions.html
We aim to make support feel human, helpful, and hassle-free. If you ever need assistance, don’t hesitate to contact us — we’re here to get things sorted quickly and respectfully.