FAQ

Creating an account is straightforward. Click the “Register” or “Sign Up” button on the Bison Casino homepage, provide your name, email, date of birth, and preferred currency, and set a secure password. You’ll usually be asked to confirm your email address via a verification link — click the link to activate the account. After registration, you can add payment methods and make your first deposit. Keep your account details accurate to avoid delays during identity verification. If you run into any issues during registration, use live chat or email support@bison.casino for assistance.

New players can claim a welcome package that offers 100% up to $/€500 plus 100 free spins. The offer requires a minimum deposit (typically $10), and you must manually activate the bonus after registering. Free spins may be tied to a specific slot game, such as Trout’s Treasure - Wild Rivers™, so check the promotion terms for eligible titles. Remember that bonuses come with wagering requirements — at Bison Casino, the standard multiplier is 30× unless otherwise stated. Always read the full bonus terms and conditions before claiming to understand eligible games, stake limits, and timeframes.

Bison Casino does not always run no-deposit promotions, and codes change frequently. If a no-deposit code is available, it will be listed on the promotions page or communicated directly to registered players. Check the promotions area regularly and subscribe to email updates to receive offers. If you believe a no-deposit code should apply to your account, contact support via live chat or email support@bison.casino for confirmation and guidance.

Bison Casino accepts a wide range of payment methods, including Visa, MasterCard, Apple Pay, Google Pay, bank transfer, and in-wallet crypto options like Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Tether (USDT). E-wallets such as Neteller and Skrill, prepaid options like PaySafeCard and Neosurf, and regional services like Interac, Trustly, and Rapid Transfer are also supported. Processing times vary: crypto deposits and withdrawals are often fastest (minutes to a few hours), e-wallets usually clear within 24 hours, and bank transfers may take several business days. Withdrawal limits, fees, and processing timeframes depend on the chosen method and account verification status. For exact minimums and limits, consult your account cashier or contact support.

Wagering requirements determine how many times you must play through a bonus before withdrawing related winnings. Bison Casino’s standard welcome bonus has a 30× wagering requirement, applied to the bonus amount unless stated otherwise. Free spins winnings generally carry separate wagering rules; check the promo terms. Example: If you receive a $100 bonus with a 30× requirement, you would need to place $3,000 in valid bets ($100 × 30) before you can withdraw winnings from that bonus. Game weightings (how much different games count toward wagering) can vary, so review the terms to know what contributes 100%, 50%, or 0%.

Yes. Bison Casino’s site is optimized for mobile play and uses HTML5 games from major providers, which means most slots and table games run smoothly in a phone or tablet browser. You don’t need to download an app to play; simply open the casino site in your device’s browser, log in, and play. If you experience performance issues on mobile, try clearing your browser cache, updating the browser, or switching to a different network. For persistent problems, contact live chat for help.

Bison Casino hosts a wide selection of slot and table-game providers, including Microgaming, NetEnt, Pragmatic Play, Play’n GO, Big Time Gaming, Red Tiger Gaming, Betsoft, and many others. The library includes video slots, classic slots, blackjack, roulette, video poker, and live dealer titles from reputable suppliers. If you’re searching for a specific game or provider, use the site’s search and filter tools or ask support for help finding titles.

Regulatory details can change, so check the casino’s website footer or legal pages for current licensing information and jurisdiction. Whether you can play legally depends on your local laws; players must be physically located in a jurisdiction where online gambling is permitted. If you’re unsure about legality in your state or territory, consult local regulations or reach out to support for clarification about accepted regions.

To comply with anti-money-laundering rules, Bison Casino may request KYC documents before approving withdrawals. Typical documents include a government-issued photo ID (passport or driver’s license), a recent proof of address (utility bill or bank statement), and, if you used a card, a copy of the front and back of the card with sensitive digits masked. Verification helps protect your account and speeds up future withdrawals. Upload documents via your account dashboard or follow the instructions in any verification request email.

Start with basic troubleshooting: refresh the page, clear your browser cache, try a different browser or device, and ensure your internet connection is stable. If the issue persists, take a screenshot and contact live chat for immediate help, or email support@bison.casino with details, screenshots, and your account ID for follow-up. Keep software and device firmware up to date, and disable browser extensions that may block site features.

Bison Casino encourages responsible play and offers tools such as deposit limits, loss limits, session time reminders, and self-exclusion options. You can usually set or change limits from your account settings, or request support to apply them. If gambling causes stress or financial harm, contact customer support for assistance with limits and exclusions, and consider reaching out to professional organizations in your area for help.